Help Center

Most Frequent  Q&A  from Users

Q : Why can’t I get any verification code after filling in my phone number?

A : It may take some time before the verification code is sent to your phone, especially when the signal or network is not quite good on your phone, please wait patiently. If you are still not receiving any code, you can click the ‘resend’ to get another verificaiton code. But do remember, there is one minute interval between two verification code, which means you can’t get two code in one minute. If you try several times still not getting any code, it’s better waiting for 10 minutes before you try getting the code again. There might be some numbers that are blocked by mobile network due to policy, this will also lead to no verification code is received, please contact your mobile operator for solution.

Q : How can I change the language on my phone?

A : When the first time you enter Boolwallet, the system will match the language with your device, you can change the language when signed in at ‘My’. So far there are just two language, English and Chinese, several more language will be added in later version.

Q : I won a prize and shared out, where can I find my prize?

A : When you shared the message out, the prize will be sent automatically to your wallet for sure, you can check wallet related to your prize token. For example, if you won some TRX, you can go to the TRX wallet to check it. Due to network situation, some prize may be sent to your wallet after a long time, please wait patiently.

        BTC:   https://www.blockchain.com/explorer

        ETH:   https://etherscan.io/

        TRX:   https://tronscan.org/

        Just enter your wallet address in the search bar, you can find all your transaction details.

Q : Can I take another draw after I shared out the lucky draw with my friends?

A : You can only draw one time every 24hs, no matter how many times you shared with your friends, however this may give you a better chance to win a bigger prize. The more you share with different friends, the higher chance you will get to win BTC!

Q : Can I take another draw after I shared out the lucky draw with my friends?

A : You can only draw one time every 24hs, no matter how many times you shared with your friends, however this may give you a better chance to win a bigger prize. The more you share with different friends, the higher chance you will get to win BTC!

Q : I posted the QR code on Twitter, still not receiving any prize, what’s wrong?

A : Well, you have to use the ‘share’ button in luck draw page to share the link out, that’s the only way to put your sharing action with the prize, otherwize the system can’t locate your sharing with luck draw, therefore you can’t get any prize. Please keep in mind, before the luck draw activity closed in Boolwallet, you can take a draw everyday, once you won the prize, share it out you can get prize automatically in your wallet.